Osmond Ergonomics eBulletin October 2021

This article was originally emailed as issue 143 of our monthly eBulletin at 11:30 on 13/10/2021. You can register here to receive them monthly.

Lion,In,London,Zoo

WE TREAT ANIMALS BETTER THAN OFFICE WORKERS

This title is rather an oversimplification of Nigel Oseland’s new book but it’s a great way to start an animated discussion! Covid has prompted widespread conversations about what we need to provide for our personnel to thrive but, despite the earnest debate and the invention of new terminology like hybrid and blended working, I see signs of many organisations reverting to the pre-pandemic status quo. In ‘Beyond the Workplace Zoo: Humanising the Office’, Nigel had created a really thought-provoking review of what’s wrong with much Corporate Real Estate thinking and what could be done to put it right. Despite its demanding, research-based origins, it’s an easy, stimulating read and Nigel distils complex thinking into simple, comprehensible language. Find out more about the book and check out the comments from several industry thought leaders on Amazon.

CUSTOMER FEEDBACK

Customer,Experience,Concept,,Best,Excellent,Services,For,Satisfaction,Present,By

Over the last few weeks, we have introduced a number of initiatives to make it easier for customers to indicate their experience when dealing with us. This has resulted in a flurry of feedback and it is great to see customer comments both through our own in-house survey and through Trustpilot.

It is especially gratifying when clients mention individual staff by name for going above and beyond to provide great service. You will start to see some of these quotes on our main website and in our social media, as well as directly on Trustpilot.

DSE ASSESSOR TRAINING

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Following my recent observations about the backlog of workstation assessments, many employers will be finding that they need to train new or refresh existing assessors.

As mentioned previously, our one-day virtual DSE Assessor training course gets excellent reviews and we have now set the diary into the New Year. Find out more here and take advantage of Early Bird prices.

WORKSPACE DESIGN SHOW

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A brand new workplace interiors event comes to London next month. The Workspace Design Show takes place on November 4th – 5th at the Business Design Centre.

Showcasing the latest products from over 70 manufacturers, it is the UK’s new exhibition focussed purely on Workspace Design and includes thought leadership presentations from the UK’s top architects, designers and corporates. Find out more and register here.

SUPPLIES & PRICING

Retail,Warehouse,Full,Of,Shelves,With,Goods,In,Cardboard,Boxes,

In your personal life, you will have already experienced shortages and price rises. In the commercial market, we are being squeezed on all sides by raw material price rises, long-distance container shipping costs, local logistics and transport issues and personnel shortages.

Against this backdrop, we are seeing growing numbers of large employers preparing for large-scale roll-outs of homeworker chairs, desks and accessories. If you are now reviewing your homeworker plans, I would urge you to start the supplier conversation immediately because I believe the situation will get worse before it gets better. Delivery lead times are already being extended by most manufacturers and component supplies will also impact availability sooner rather than later.

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